Due to a high volume of insurance claims right now, reimbursement is taking longer than our normal service standard of 3 to 5 business days. Our service administrator is working to bring service levels back to normal.
RTOERO is taking the following actions in response to COVID-19:
The global travel advisory to avoid all non-essential travel outside of Canada remains in effect.
Our travel insurance now covers COVID-19 medical emergencies while travelling, even during the time of government-issued travel advisories. This change is retroactive to Oct. 1, 2020.
Coverage remains in place if you need to cancel or interrupt your trip for any of the reasons on page 73-76 of your Insurance Plans Booklet, including an existing medical condition that has become unstable.
Important note: You are not covered for trip cancellation or interruption related to COVID-19. However, unlike other travel plans, RTOERO will continue to reimburse for cancellations and interruptions unrelated to COVID-19.