RTOERO is taking the following actions in response to COVID-19:
There is a global travel advisory to avoid all non-essential travel outside of Canada until further notice.
RTOERO trip cancellation/interruption and medical coverage will remain in place as long as needed for members to reasonably and safely return to Canada. Members in countries that have imposed travel restrictions will be covered until they are allowed to return to Canada. See FAQs below for examples of what is meant by “reasonably and safely.”
Call 1-877-346-1467 for information or assistance. Call volumes have returned to normal.
In order to prioritize members who are experiencing a medical emergency, if you need to open a claim for Trip Cancellation and Interruption you can start a claim online. The “Notify Us of a Claim” section will guide you through the steps.